At RC Gear Lab Store, we understand that precision and speed matter in the RC world – and we apply the same standards to our shipping and returns process. Whether you’re upgrading your brushless motor or adding to your collection of high-performance RC vehicles, our policies are designed to get you back to the action with minimal downtime.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Recommended for time-sensitive orders
  • Free Shipping (Orders over $50) – via EMS
    • Delivery within 15-25 business days after shipment
    • Available for most international destinations (excluding some Asian and remote areas)

International Shipping

We ship worldwide (with some exceptions in Asia and remote areas). Please note:

  • Customers are responsible for any customs duties or import taxes
  • Delivery times may vary based on local customs processing
  • Tracking information will be provided for all international shipments

Returns & Exchanges

30-Day Satisfaction Guarantee

We accept returns and exchanges within 15 days of delivery for most products. To be eligible:

  • Item must be in original packaging with all accessories
  • Unused and in resalable condition
  • Accompanied by proof of purchase

Non-Returnable Items

Due to their specialized nature, the following items cannot be returned unless defective:

  • Batteries (due to safety regulations)
  • Custom products (e.g., “Nissan Skyline GT-R (R32) Nismo – Custom”)
  • Opened electronics (Motors, ESCs, Receivers)

3-Step Return Process

Step 1: Initiate Your Request

Email [email protected] with:

  • Order number
  • Product name (e.g., “Revolver V3 Snubnose 1400kv”)
  • Reason for return
  • Photos if damaged

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear RC Gear Lab Team,

I would like to request a return/exchange for my recent purchase:

Order Number: [Insert]

Product: [e.g., “Recoil 2 26″ Self Righting Brushless Deep-V RTR”]

Reason: [Defective/Incorrect Item/Change of Mind]

[Attach photos if applicable]

Please advise next steps.

Best regards,

[Your Name]

Step 2: Ship Your Item

After approval, ship to:

RC Gear Lab Returns
2086 Washburn Street
Baton Rouge, LA 70802
USA

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 3: Refund Processing

Once received and inspected (typically within 3 business days):

  • Refund Method: Original payment (Visa/MasterCard/JCB/PayPal)
  • Processing Time: 3-5 business days after approval
  • Exchange Shipping: New item ships within 1-2 business days

International Returns

For customers outside the US:

  • Mark package as “RETURNED GOODS” to avoid customs fees
  • We don’t cover return shipping or original shipping costs
  • Refunds may take 7-10 additional days for international transfers

Damaged or Defective Items

If your RC gear arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the damage and packaging
  • We’ll expedite a replacement (subject to availability)

Pro Tip

For faster resolution when returning RC electronics (servos, ESCs, radios), include a brief video demonstrating the issue – this helps our tech team diagnose problems with competition-grade accuracy.

Questions?

Our support team responds faster than a tournament-grade servo: Contact Us