At RC Gear Lab Store, we engineer your satisfaction with the same precision as our high-performance RC components. If your purchase doesn’t meet expectations, our streamlined returns process gets you back to the action faster than a 1400kv brushless motor.

30-Day Satisfaction Guarantee

We accept returns and exchanges within 15 days of delivery for most products. Your item must be:

  • In original packaging with all accessories
  • Unused and in resalable condition
  • Accompanied by proof of purchase

Non-Returnable Items

Due to their specialized nature, the following cannot be returned unless defective:

  • Batteries (safety regulations)
  • Custom products (e.g., Nissan Skyline GT-R (R32) Nismo – Custom)
  • Opened electronics (Motors, ESCs, Receivers)

3-Step Return Process

Step 1: Initiate Your Request

Email [email protected] with:

  • Order number
  • Product name (e.g., “Revolver V3 Snubnose 1400kv”)
  • Reason for return
  • Photos if damaged

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear RC Gear Lab Team,

I would like to request a return/exchange for my recent purchase:

Order Number: [Insert]
Product: [e.g., “Recoil 2 26″ Self Righting Brushless Deep-V RTR”]
Reason: [Defective/Incorrect Item/Change of Mind]

[Attach photos if applicable]

Please advise next steps.

Best regards,
[Your Name]

Step 2: Ship Your Item

After approval, ship to:

RC Gear Lab Returns
2086 Washburn Street
Baton Rouge, LA 70802
USA

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 3: Refund Processing

Once received and inspected (typically within 3 business days):

  • Refund Method: Original payment (Visa/MasterCard/JCB/PayPal)
  • Processing Time: 3-5 business days after approval
  • Exchange Shipping: New item ships within 1-2 business days

International Returns

For customers outside the US:

  • Mark package as “RETURNED GOODS” to avoid customs fees
  • We don’t cover return shipping or original shipping costs
  • Refunds may take 7-10 additional days for international transfers

Damaged or Defective Items

If your RC gear arrives damaged:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage and packaging
  3. We’ll expedite a replacement (subject to availability)

Pro Tip

For faster resolution when returning RC electronics (servos, ESCs, radios), include a brief video demonstrating the issue – this helps our tech team diagnose problems with competition-grade accuracy.

Questions? Our support team responds faster than a tournament-grade servo:
Contact Us