Privacy Policy

At RC Gear Lab Store (“we,” “us,” or “our”), we treat your personal data with the same precision and care as we engineer our high-performance RC components. This Privacy Policy explains how we collect, use, protect, and share information when you visit escmotorsrc.com or make purchases from our store.

1. Information We Collect

To provide our RC enthusiasts with top-tier service, we collect:

• Order Information: Name, shipping/billing address, payment details (processed securely), phone number, and products purchased (from Revolver V3 motors to custom Nissan Skyline GT-R bodies).
• Account Data: Username, password (hashed), saved payment methods, and order history for registered users.
• Technical Data: IP address, browser type, device information, and pages visited – helping us optimize performance like a finely-tuned ESC.
• Communication Data: Emails sent to [email protected], live chat transcripts, and support requests.

2. How We Use Your Information

We channel your data with the same efficiency as our 1400kv brushless motors:

• Process orders for RC electronics, figures, and Deep-V RTR packages
• Provide global shipping to your location (excluding restricted regions)
• Respond to inquiries faster than our servos respond to radio signals
• Improve website performance and product selection
• Send order confirmations and tracking information
• Prevent fraud with military-grade security measures
• Comply with legal requirements

3. Data Sharing & Disclosure

Like a well-calibrated RC system, we only share data when essential:

• Payment Processors: To complete transactions (Visa, MasterCard, PayPal, etc.)
• Shipping Carriers: UPS, FedEx, and other logistics partners to deliver your RC gear
• Legal Compliance: When required by law or to protect our rights
• Service Providers: Companies assisting with website hosting, analytics, and marketing (with strict confidentiality agreements)

We never sell your personal data to third parties.

4. Data Storage & Security

Your information receives protection rivaling our tournament-grade electronics:

• 256-bit SSL encryption (same as securing radio control signals)
• PCI-DSS compliant payment processing
• Secure servers with restricted access
• Regular security audits
• Data retention only as long as necessary

5. Your Rights

You have control over your data, just like your RC vehicle’s throttle:

• Access: Request details of personal data we hold
• Correction: Update inaccurate information
• Deletion: Request removal under certain conditions
• Opt-Out: Unsubscribe from marketing communications
• Complaints: Contact us or your local data protection authority

6. Cookies & Tracking Technologies

Our website uses cookies with the precision of a competition-grade ESC:

• Essential Cookies: Keep your shopping cart intact during checkout
• Performance Cookies: Analyze site traffic patterns
• Functional Cookies: Remember preferences like currency selection
• Advertising Cookies: Show relevant RC product ads (you can opt-out)

Manage cookies through your browser settings or our cookie consent banner.

7. International Data Transfers

As a global RC supplier (excluding some Asian and remote regions), your data may be transferred internationally with appropriate safeguards.

8. Children’s Privacy

Our products are for all ages, but we don’t knowingly collect data from children under 13 without parental consent.

9. Policy Updates

We may update this policy as our RC offerings evolve. Check back periodically.