Welcome to the RC Gear Lab FAQ page! We’ve compiled answers to the most common questions about our high-performance RC components, shipping policies, and more. Whether you’re a weekend basher or a professional racer, find the information you need to power your RC passion.

Product Questions

What types of RC components do you specialize in?
We focus on premium, performance-driven RC components including brushless motors (like our Revolver V3 Snubnose 1400kv), ESCs, radio systems, servos, batteries, and custom bodies (such as our Nissan Skyline GT-R (R32) Nismo). We also carry collectible figures for enthusiasts.
Are your products suitable for competitive racing?
Absolutely! Our inventory is tournament-grade, designed for racers who demand maximum performance. From our high-torque servos to our competition-ready brushless systems, we supply components trusted by professional RC enthusiasts worldwide.
Do you offer parts for both beginners and advanced users?
Yes! While we specialize in high-performance components, we carry products suitable for all skill levels. Our RTR (Ready-to-Run) options like the Recoil 2 26″ Self Righting Brushless Deep-V are perfect for beginners, while our advanced electronics satisfy professional builders.

Shipping & Delivery

What shipping options do you offer?
We provide two premium shipping services:
Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 days after dispatch)
Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days with expert packing to protect your sensitive electronics.
Do you ship internationally?
Yes! We ship worldwide from strategically located warehouses, excluding some remote areas and parts of Asia. Our team is experienced with international shipping requirements for RC electronics to minimize customs issues.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. Our premium carriers (DHL, FedEx, or EMS) provide detailed tracking updates throughout the delivery process.

Payments & Accounts

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. You can shop with confidence knowing your payment information is protected.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders more easily, save your preferences, and receive exclusive offers for RC enthusiasts.

Returns & Exchanges

What is your return policy?
We offer a no-hassle 15-day return policy from the date of delivery. If any component doesn’t meet your expectations (though we’re confident it will), simply contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Technical Support

Where can I find product manuals or specifications?
Product pages include detailed specifications, and most include downloadable manuals. If you need additional technical information, our support team can assist.
Do you offer technical advice for installations?
While we can’t provide in-depth technical support for every custom build, our team of RC enthusiasts can offer general guidance on installing our components. For complex builds, we recommend consulting with your local RC specialist.
How do I contact customer service?
For the fastest response, email our support team at [email protected]. We’re committed to responding to all inquiries within 24 hours during business days.

RC Gear Lab Store – Fueling your RC passion with performance parts and reliable delivery since day one.